Returns & Refund Policy

 

Refund Policy

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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must send it back to us within 30 days of receiving your order. Please complete and enclose return form.

Please ensure all returned goods are well packaged, to avoid any damage during transit. All return packages must be sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit.
Returns are normally processed within 2-3 working days of us receiving your return.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@radley.org.uk.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@radley.org.uk.

Shipping
To return your product, you should mail your product to: Radley College Shop Kennington Rd Abingdon GB OX14 2HR

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of  shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.